We make all the arrangements to be sure your products arrive where and when you need them. However, we cannot be responsible for inclement weather, national disasters, customs delays and other unusual circumstances beyond everyone's control.
For items that Promo Showcase does not do the final production or imprinting of, our products are sold F.O.B. (freight on board) factory. Delivery costs from the factories are not included in any product prices. Delivery is always a separate line item and must be included on all FOB invoice. The goods are owned by the purchaser once they are picked up by the carrier. Promo Showcase provides ship dates for your orders and we are happy to recommend the best shipping options and make the arrangements.
Please call us at 727-231-4400 for special assistance if you need drop shipments (orders being shipped to different locations), split shipments (orders being shipped at different times) or international shipments.
Promo Showcase will ship or have your order shipped using our shipping account and then invoice the freight charges including insurance at full value, at published rates.
We can also ship using your account number, if you prefer. If you choose to use your own account, you are responsible for the insurance, and the shipment belongs to you once it leaves our factory or facility. Some factories add a shipping and handling charge for each carton shipped under your account number. We will advise you of these charges before the final processing of your order. If that shipment is lost or damaged, you are responsible for negotiating with the carrier for reimbursement and your company is still responsible for the full amount of your our invoice.
If you prefer, UPS now can allow you to select the hours of delivery. There is no charge for this new service for a three hour preferred window. Details are on the UPS website or contacting your UPS representative
UPS Ground is usually the most cost effective way to ship promotional products and is our preferred shipping option. In cases of high volume orders, trucking alternatives will be given. Within the continental US, shipping time is from one to six days via UPS Ground depending upon where the packages originate and their ultimate destination.
For smaller orders or samples, we may opt to use the United States Postal Service (USPS). Federal Express and other delivery options are available on special request.